Job Description
Senior role providing engineering, provisioning, and maintenance support for all voice related systems in the organization. This includes Nortel/Avaya-based and ShoreTel PBX systems, Voice Mail, Call Management Servers, VoIP technologies, IP Telephony, and Carrier Services. This role will support multiple Telephony systems in a geographically distributed environment.
Qualifications
Must have at least (5) years of design and hands-on ability to assist with the Architecture, Administration, Maintenance, and Provisioning of Nortel/Avaya PBX systems and associated Gateways
A bachelor’s degree in computer science, information systems, engineering, or other related discipline is required.
Job Requirements
Special Notes
Hands-on experience working with enterprise-level Contact Center solutions including IVR/VRU, Web Integration, PBX/ACD call routing and workflow management, SIP technologies, and CTI/IVR level reporting
Hands-on experience in designing, planning, analysis, technical design, development, implementation, evaluation and/or support of new and existing Call Centers in a global distributed environment
Support MAC (Moves/Add/Changes) activities for in-house systems
Engineering and Administration of Nortel/Avaya Voice Mail Systems
Engineering and Administration of Nortel/Avaya VoIP technologies
Extensive hands-on knowledge and design of toll-free advanced features Manages backups for all Telecom systems
Advanced troubleshooting and administration skills on Nortel/Avaya and ShoreTel PBX’s and associated peripherals to include all carrier services (DS1, DS3, MPLS, SIP, Etc.)
Coordinate provisioning of all voice services and technologies
Strong Telecom Security knowledge to prevent toll fraud and infrastructure breaches
Assist in the development of the Telephony roadmap
Maintain documentation for all telecommunications systems / devices.
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