Job Title: Telecom Support Specialist – Direct Hire / Fulltime / Perm
Job Location: Nashville, TN
Job Type: Full Time / Perm / Direct Hire + Benefits
“US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”
Provide Network/Telecom installation and support of production networks in a LAN/WAN/VoIP environment.
Follow established standards and procedures for best practices, enabling compliance with published and adopted security guidelines.
Work under the general direction of the US CBS Network/Telecom Operations group.
Perform network and telecom upgrades at all North American Distribution locations
Provide assistance in all aspects of upgrading, configuring, and sustaining the Cisco LAN/VoIP network, including network design, implementation, upgrading/configuration and installation of Cisco hardware.
Must be able to work nights and weekends when required to support after hours maintenance and new installations.
Be aware of network components, wiring and cabling methods, concepts, various applications and local building codes.
Understand technical aspects of LAN/WAN/Telecom hardware and software.
Troubleshoot network/telecom systems and identify and correct problem.
Provide assistance in identifying and documenting processes and procedures.
Works well with Cummins personnel, contractors, and suppliers.
Available to travel for installation projects if needed.
Work with local IT resources to identify existing equipment and systems
Develop requirements for systems upgrades including Bill of Materials
Manage and schedule system upgrade schedules for all locations
Coordinate and configure LAN switches and VoIP templates
Install data switches as required
Add patch cables to data ports and jack locations to activate network connections
Update LAN documentation – this is a Visio drawing plus an excel spreadsheet for data ports
Assist LAN group with troubleshooting any LAN issues
Identify existing and any new services required including POTs, MPLS, SIP, DIDs and trunks; coordinates outside vendors to service and support equipment as needed.
Router configuring, troubleshoots VLANs, core router/switch and WAN connectivity issues within the network enterprise environment.
Add cross connect from TN punch downs to location punch downs in DC as required
Add or replace desk phones as needed
Assist staff with troubleshooting any phone issues
Must have ability to lift 50 lbs.
Support WAN group
Install or replace routers or CSU’s as required
Assist WAN group with troubleshooting any WAN issues
Support Wireless group
Install AP’s as required – new, upgrades or replacement AP’s
Must have a bachelor’s degree in Information Technology or a computer science-related field, or related experience
Cisco CCNA certification preferred
Demonstrated knowledge and experience of LAN/WAN/VoIP systems, applications and networks utilized by our enterprise, including:
Cisco WAN Routers.
Cisco LAN Switches.
Cisco Aironet Wireless Network Equipment.
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection (CUC)
Cisco Unified Contact Center Enterprise (CUCCE)
Cisco Call Manager Experience
Cisco VoIP Experience
Candidates should have a minimum of two years’ experience in the implementation of Cisco Networks with related coursework including networking infrastructure, operating systems, servers and hardware installation.
Hands-on experience with Cisco routers and switches.
Experience with configurations, provisioning, and troubleshooting LAN/WAN/VoIP devices.
Excellent interpersonal and communication skills, both written and oral, to interact with team members, support personnel, and suppliers.
Detail-oriented with the ability to manage competing priorities in a complex environment
Experience working in a fast-paced environment
Good analytical and problem solving skills to excel in troubleshooting network issues and solving problems.
Skilled in time, priority and task management
Ability to convey a strong presence, professional image, and deal confidently with technical problems
Willingness to travel
Leadership skills: Demonstrates the ability to lead the team through large, complex projects, and high volume/high profile changes to the infrastructure including the deployment/implementation of new technologies and achieve results through others, assisting less experienced personnel
Technical / Functional Expertise: High technical aptitude and demonstrated commitment to technical skill development; including strong analytical and problem solving skills to solve complex problems logically and systematically.
Initiative: Ability to work independently on matters of moderate to high complexity and importance with only broad direction, as well the ability to work in a team environment.
Customer Focus: Is focused on service delivery, business partner/customer needs, and quality of work